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Keep Working from Home

This checklist is to prepare Le Moyne College employee’s to work from home. Le Moyne College employees are required to have their personal PCs or MACs meet minimum criteria before working remotely on the College’s network.  Employees must complete this checklist before beginning remote work.  The checklist helps with preparing to use a variety of tools, verification that all necessary access has been granted, and your PC or MAC meet all technical requirements.
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Ready your Computer gives you the steps to ensure that your personal computer meets Le Moyne’s secure computing requirements.If you find that you are unable to complete any steps below or your PC or MAC does not meet the minimum requirements please contact the Service Desk at servicedesk.lemoyne.edu before beginning remote work.

 

Steps to prepare your computer 

PC Guides

Mac Guides

 

Use the recommended Internet speed of 10Mbps or higher.

 

If you have less than the recommendations you may still be able to work, however you may experience inerruptions or issues with Le Moyne systems. 

 

Test your internet speed 

 

Follow these recommended specifications for a personal computer.  

  • 7th Generation Core i5 processor
  • 8GB of RAM
  • 256GB Solid State Drive (SSD)
  • 1920 x 1080 (Full HD) Display

If you have less than the recommendations you may still be able to work, however you may experience inerruptions or issues with Le Moyne systems.

How to Check Your Computer Specifications

Consult with the IT Service Desk for more assistance

How to Check Your Computer Specifications

Consult with the IT Service Desk for more assistance

 

 

 

Use the currently supported operating system.

Your PC should operate on Windows 10 or Windows 8.1

 

Update Windows 10 

Your Mac should operate on macOS High Sierra 10.13.6 or higher. 

 

Find out which macOS your Mac is using 

 

Use active and current security software.

Stay protected with Windows Security - Windows Help 

How to update the software on your Mac 

 

Use an account that does not have administrative rights.

Create a local user account

Set up users, guests, and groups on Mac 

 

Enable screensaver and screen lock. 

Change your screen saver settings 

How to display a screen saver on your Mac AND

Require a password after waking your Mac 

 

Use Chrome as your browser and make sure it’s up to date.

Install Google Chrome 

 

Update Google Chrome

Install Google Chrome

 

Update Google Chrome

 

Enable 2FA for your Le Moyne Google Account.

Enalbe a mobile Authenticator for Google Account 

 

Review the Le Moyne College Acceptable Use Policy, the Information Security Policy, and the Data Classification & Handling Policy and Procedure.

Current Information Technology Policies

Ready to Work gives you the steps you need to access files, tools, and information that you only have available to you while you are on Le Moyne’s campus. 

Steps to Prepare for Remote Work

Helpful Guides

 

Access My Desktop 

 

Note: Every employee has on-campus access to My Desktop when using College computers. Off-campus access to My Desktop is restricted to specific users. Please contact the IT Service Desk if you feel that you are in that category and do not have access.

Enable Multifactor Authentication for My Desktop

 

How to Access My Desktop

 

 

Sync your Chrome browser using your Le Moyne Google login to access bookmarks, autofill data, and other information. 

How to save bookmarks in Chrome 

 

Turn sync on in Chrome 

 

Save your files to your home drive (H Drive), your departmental shared drive (M Drive), or your Google Drive. 

H and M Drive File Storage

 

Upload and store files in Drive 

 

Use AJ apps to access software like Adobe Acrobat, Onbase, Photoshop, and others on My Desktop. 

 

Note: AJ Apps is only accessible on Le Moyne computers and off-campus My Desktop.  

How to use AJ apps

 

Protect your passwords with a password manager.

KeePass for Windows


KeePassium for iOS Devices

Ready to Communicate is a list of communication tools that are available to Le Moyne employees.

Communication

Le Moyne Tools

Help Guides

 

Be comfortable using email.

Gmail

Gmail Training and Help 

 

Use calendaring to stay on schedule. 

Google Calendar

Google Calendar Training and Help

 

Chat with other members of the Le Moyne community

Hangouts Chat

Hangouts Chat training and help

 

Use video conferencing for virtual face-to-face communication.

 

If you do not have a webcam or a headset, the IT Department recommends the following. 

Zoom Video Conferencing

How to sign in to Zoom

Customizing your profile

Zoom Help Center

  Check the specifications of your webcam and microphone to make sure you're ready to communicate Zoom Video Conferencing How to Check your Webcam and Microphone Specifications
 

Know how to check your voicemail and use it remotely. 

Le Moyne College Voicemail System

How to setup and use Voicemail

 

How to Check Your Voicemail Off Campus

Ready for Support will give you the information you need to get Le Moyne IT support when you are working from home.

Steps to be ready for IT Support

Links and Helpful Guides

 

Find self help resources on our echo page or Google drive knowledge base.

Technology Training Resources

 

Le Moyne IT Public Knowledge Base

 

Know how to contact IT Support Services.

To contact the IT Service Desk please submit a request to https://servicedesk.lemoyne.edu 

Alternative ways to contact the IT Service Desk (if you cannot submit a request online) include:

  1. Email: If you cannot sign in to submit a request, you can alternatively email servicedesk@lemoyne.edu from your Le Moyne email account or, if you do not have access to your Le Moyne email, a personal email account. When sending a request through email, include a phone number that you can be reached at. 

  2. Phone: As a last resort, you can call 315-445-4579 and leave a voicemail. Note that in the event that the college is operating remotely, this will not be checked as frequently as the IT Service Desk website or email. When leaving a voicemail, include a phone number that you can be reached at. 

IT Service Desk Walk up Requests
In the event that people cannot visit the IT Service Desk in the Library. The IT Service Desk will be using https://lemoyne.zoom.us in place of walk up requests. To participate you will need a web camera and microphone/phone. If you need to have a support session through Zoom, please schedule one by submitting a request through https://servicedesk.lemoyne.edu