Support Services provides the first point of contact for all facets of technical support and assistance to Le Moyne students, faculty, and staff. We manage all incidents and service requests, and make sure that these are routed to the appropriate group or individual within our department. We are also responsible for the support of classrooms and instructional technology. The IT Service Desk (Help Desk) is located on the first floor of the library towards the back staircase. To contact the service desk visit https://servicedesk.lemoyne.edu. Alternatively you can email servicedesk@lemoyne.edu or call 315-445-4579 and leave a voicemail.
The IT Service Desk Hours of operation are:
Monday-Thursday 8AM-8PM
Friday 8AM-7PM
Saturday 9AM-7PM
Sunday 12PM-8PM
Semester breaks: Monday - Friday 8AM-4:30PM
Ranata DeGennaro | Associate Director of Support Services
Ryan Bouchard | Audio Visual Systems Specialist 2
Alex Petkopoulos | Audio Visual Systems Specialist 1
Luis Suzanna | Service Desk Coordinator
Casandra Serafini | Service Desk Coordinator
Matt Groh | Lead Technology Consultant
Alyssa Goudy | Lead Technology Consultant
Ben Szmalc | Service Desk Consultant
Fernando Alcantara | Service Desk Consultant
William Hatty | Service Desk Consultant
Nyein Mu | Service Desk Consultant
Jesenya Olivas | Service Desk Consultant
Alexander Beacco | Service Desk Consultant
Jadelyn James | AV Technology Consultant
Irwing Vielma | AV Technology Consultant