Resources for Employees to Support Working at Home

Keep Working from Home

This checklist is to prepare Le Moyne College employee’s to work from home. Le Moyne College employees are required to have their personal PCs or MACs meet minimum criteria before working remotely on the College’s network. Employees must complete this checklist before beginning remote work. The checklist helps with preparing to use a variety of tools, verification that all necessary access has been granted, and your PC or MAC meet all technical requirements.

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Ready your Computer

Includes what your personal computer needs to meet Le Moyne’s secure computing requirements.

Ready your Computer gives you the steps to ensure that your personal computer meets Le Moyne’s secure computing requirements.If you find that you are unable to complete any steps below or your PC or MAC does not meet the minimum requirements please contact the Service Desk at servicedesk.lemoyne.edu before beginning remote work.

✓	Steps to prepare your computer	PC Guides	Mac Guides
	Use the recommended Internet speed of 10Mbps or higher. If you have less than the recommendations you may still be able to work, however you may experience inerruptions or issues with Le Moyne systems.	Test your internet speed
	Follow these recommended specifications for a personal computer. 7th Generation Core i5 processor 8GB of RAM 256GB Solid State Drive (SSD) 1920 x 1080 (Full HD) Display If you have less than the recommendations you may still be able to work, however you may experience inerruptions or issues with Le Moyne systems.	How to Check Your Computer Specifications Consult with the IT Service Desk for more assistance	How to Check Your Computer Specifications Consult with the IT Service Desk for more assistance
	Use the currently supported operating system.	Your PC should operate on Windows 10 or Windows 8.1 Update Windows 10	Your Mac should operate on macOS High Sierra 10.13.6 or higher. Find out which macOS your Mac is using
	Use active and current security software.	Stay protected with Windows Security - Windows Help	How to update the software on your Mac
	Use an account that does not have administrative rights.	Create a local user account	Set up users, guests, and groups on Mac
	Enable screensaver and screen lock.	Change your screen saver settings	How to display a screen saver on your Mac AND Require a password after waking your Mac
	Use Chrome as your browser and make sure it’s up to date.	Install Google Chrome Update Google Chrome	Install Google Chrome Update Google Chrome
	Enable 2FA for your Le Moyne Google Account.	Enable a mobile Authenticator for Google Account
	Review the Le Moyne College Acceptable Use Policy, the Information Security Policy, and the Data Classification & Handling Policy and Procedure.	Current Information Technology Policies

Ready to Work

Includes what you need to access to be able to work like you are on Le Moyne’s campus.

Ready to Work gives you the steps you need to access files, tools, and information that you only have available to you while you are on Le Moyne’s campus.

✓	Steps to Prepare for Remote Work	Helpful Guides
	Access My Desktop Note: Every employee has on-campus access to My Desktop when using College computers. Off-campus access to My Desktop is restricted to specific users. Please contact the IT Service Desk if you feel that you are in that category and do not have access.	Enable Multifactor Authentication for My Desktop How to Access My Desktop
	Sync your Chrome browser using your Le Moyne Google login to access bookmarks, autofill data, and other information.	How to save bookmarks in Chrome Turn sync on in Chrome
	Save your files to your home drive (H Drive), your departmental shared drive (M Drive), or your Google Drive.	H and M Drive File Storage Upload and store files in Drive
	Use AJ apps to access software like Adobe Acrobat, Onbase, Photoshop, and others on My Desktop. Note: AJ Apps is only accessible on Le Moyne computers and off-campus My Desktop.	How to use AJ apps
	Protect your passwords with a password manager.	KeePass for Windows KeePassium for iOS Devices

Ready to Communicate

Includes what communication tools are available to you when working from home.

Ready to Communicate is a list of communication tools that are available to Le Moyne employees.

✓	Communication	Le Moyne Tools	Help Guides
	Be comfortable using email.	Gmail	Gmail Training and Help
	Use calendaring to stay on schedule.	Google Calendar	Google Calendar Training and Help
	Chat with other members of the Le Moyne community	Hangouts Chat	Hangouts Chat training and help
	Use video conferencing for virtual face-to-face communication. If you do not have a webcam or a headset, the IT Department recommends the following. Logitech c310 Webcam Logitech h390 Headset	Zoom Video Conferencing	How to sign in to Zoom Customizing your profile Zoom Help Center
	Check the specifications of your webcam and microphone to make sure you're ready to communicate	Zoom Video Conferencing	How to Check your Webcam and Microphone Specifications
	Know how to check your voicemail and use it remotely.	Le Moyne College Voicemail System	How to setup and use Voicemail How to Check Your Voicemail Off Campus

Ready for Support

Includes how to get support from Le Moyne IT when you are working from home.

Ready for Support will give you the information you need to get Le Moyne IT support when you are working from home.

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Steps to be ready for IT Support

Links and Helpful Guides

Find self help resources on our echo page or Google drive knowledge base.

Technology Training Resources

Le Moyne IT Public Knowledge Base

Know how to contact IT Support Services.

To contact the IT Service Desk please submit a request to https://servicedesk.lemoyne.edu

Alternative ways to contact the IT Service Desk (if you cannot submit a request online) include:

Email: If you cannot sign in to submit a request, you can alternatively email [email protected] from your Le Moyne email account or, if you do not have access to your Le Moyne email, a personal email account. When sending a request through email, include a phone number that you can be reached at.
Phone: As a last resort, you can call 315-445-4579 and leave a voicemail. Note that in the event that the college is operating remotely, this will not be checked as frequently as the IT Service Desk website or email. When leaving a voicemail, include a phone number that you can be reached at.

IT Service Desk Walk up Requests
In the event that people cannot visit the IT Service Desk in the Library. The IT Service Desk will be using https://lemoyne.zoom.us in place of walk up requests. To participate you will need a web camera and microphone/phone. If you need to have a support session through Zoom, please schedule one by submitting a request through https://servicedesk.lemoyne.edu

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Keep Working from Home

Ready your Computer

Ready to Work

Ready to Communicate

Ready for Support