Studying Remotely

Keep Studying Online

This guide is intended to help Le Moyne students prepare for online/remote coursework. In following the guide, a student will verify that their personal computing environment satisfies minimum technical requirements and confirm access to a variety of online learning tools. You will also find information on the support available to students who need to take classes online. These support services are available to students studying online or remotely via appointments, email, phone, zoom and other means of video conferencing.

Technology Requirements

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Ready your Computer

Includes what your personal computer needs to meet Le Moyne’s secure computing requirements.

Ready your Computer gives you the steps to ensure that your personal computer meets Le Moyne’s secure computing requirements. If you find that you are unable to complete any steps below or your device does not meet the minimum requirements, please contact the IT Service Desk at https://servicedesk.lemoyne.edu before beginning remote learning.

✓	Steps to prepare your computer	PC Guides	Mac Guides
	Use the recommended Internet speed of 10Mbps or higher. If you have less than the recommendations you may be still be able to study, however you may experience inerruptions or issues with Le Moyne systems.	Test your internet speed
	Follow these recommended specifications for a personal computer. 7th Generation Core i5 processor or equivalent 8GB of RAM 256GB Solid State Drive (SSD) 1920 x 1080 (Full HD) Display If you have less than the recommendations you may still be able to study, however you may experience inerruptions or issues with Le Moyne systems.	How to Check Your Computer Specifications Consult with the IT Service Desk for more assistance.	How to Check Your Computer Specifications Consult with the IT Service Desk for more assistance.
	Use the currently supported operating system.	Your PC should operate on Windows 10 or 8.1. Update Windows 10	Your Mac should operate on macOS High Sierra 10.13.6 or higher. Find out which macOS your Mac is using
	Use active and current security software.	How to update the software on your Windows computer	How to update the software on your Mac
	Use an account that does not have administrative rights.	Create a local user account	Set up users, guests, and groups on Mac
	Enable screensaver and screen lock.	Change your screen saver settings	How to display a screen saver on your Mac AND Require a password after waking your Mac
	Use Chrome as your browser and make sure it’s up to date.	Install Google Chrome Update Google Chrome Chrome Browser training and help	Install Google Chrome Update Google Chrome Chrome Browser training and help
	Enable 2FA for your Le Moyne Google Account.	Enable a Mobile Authenticator for your Google Account
	Review the Le Moyne College Acceptable Use Policy, the Information Security Policy, and the Data Classification & Handling Policy and Procedure.	Current Information Technology Policies

Ready to Learn

Includes what you need to access to be able to do your coursework like you are on Le Moyne’s campus.

Ready to Learn gives you the steps you need to access files, tools, and information that you only have available to you while you are on Le Moyne’s campus. Note that one of the resources listed here is My Desktop. Every student has on-campus access to My Desktop when using College computers. Off-campus access to My Desktop is restricted to specific classes. Please contact the IT Service Desk if you feel that you are in that category and do not have access.

✓	Steps to Prepare for Remote Learning	Helpful Guides
	Access and use Canvas.	Orientation to Academic Technology - Student Canvas Student Guides
	Use G Suite: Docs, Sheets, Slides, Forms, and more for your coursework.	Google Docs training and help Google Slides training and help Google Sheets training and help G Suite Offline
	Access My Desktop Note: Every student has on-campus access to My Desktop when using College computers. Off-campus access to My Desktop is restricted to specific classes. Please contact the IT Service Desk if you feel that you are in that category and do not have access.	How to Access My Desktop
	Sync your Chrome browser using your Le Moyne Google login to access bookmarks, autofill data, and other information.	How to save bookmarks in Chrome Turn sync on in Chrome
	Save your files to your Google Drive or H Drive. Note: H Drive is only accessible on Le Moyne computers and off-campus My Desktop.	H Drive and Google Drive Storage Upload and store files in Drive
	Use AJ Apps to access specific course software like SPSS, R, Photoshop and others. Note: AJ Apps is only accessible on Le Moyne computers and off-campus My Desktop.	How to use AJ Apps
	View your grades and your course registration on Phinfo	Phinfo Login Page
	Use the Respondus Lockdown Browser for quizzes and exams.	How to Install Lockdown Browser

Ready to Communicate

Includes what communication tools are available to you when learning from home.

Ready to Communicate is a list of communication tools that are available to Le Moyne students.

✓	Communication	Le Moyne Tools	Help Guides
	Canvas communications: Inbox and notifications.	Canvas	How do I use the Canvas Inbox as a student? How do I set my Canvas notification preferences as a Student?
	Be comfortable using email.	Gmail	Gmail Training and Help
	Use calendaring to stay on schedule.	Google Calendar	Google Calendar Training and Help
	Chat with other members of the Le Moyne community	Hangouts Chat	Hangouts Chat training and help
	Use video conferencing for virtual face-to-face communication. If you do not have a webcam or a headset, the IT Department recommends the following. Logitech c310 Webcam Logitech h390 Headset	Zoom Video Conferencing	How to sign in to Zoom Customizing your Profile Zoom Help Center

Ready for Support

Includes how to get support when you are learning from home.

Ready for Support will give you the information you need to get Le Moyne IT support when you are working from home.

✓	Steps to be ready for IT Support	Links and Helpful Guides
	Find self help resources on our Echo page or in the IT knowledge base.	echo.lemoyne.edu/technology-resources Orientation to Academic Technology - Student Le Moyne IT Public Knowledge Base
	Know how to contact IT Support Services.	To contact the IT Service Desk, please submit a request to https://servicedesk.lemoyne.edu Alternative ways to contact the IT Service Desk (if you cannot submit a request online) include: Email: If you cannot sign in to submit a request, you can alternatively email [email protected] from your Le Moyne email account or, if you do not have access to your Le Moyne email, a personal email account. When sending a request through email, please include a phone number that you can be reached at. Phone: Please call 315-445-4579 and leave a voicemail if necessary. Note that in the event that the college is operating remotely, this will not be checked as frequently as the IT Service Desk website or email. When leaving a voicemail, please include your full name and a phone number that you can be reached at. In Person: To visit us in person, please stop by the IT Service Desk located in the back of the Noreeen Falcone Library on the first floor. Our hours of operation during the semester are (during breaks, we are open Monday - Friday: 8AM to 4:30PM): Monday - Thursday: 8AM to 8PM Friday: 8AM to 7PM Saturday: 9AM to 5PM Sunday: 12PM to 8PM
	Use Student Resources that are available for support.	The Student Success, Quantitative Reasoning, and Writing Centers provide support to all Le Moyne students. Contact them at [email protected], [email protected], and [email protected]. Refer to the Library’s Ask Us! Reference Services Use the campus Student Resources page to contact other offices

Student Support

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Academic Support

Student Success Center

Conversations between coaches and students can take place via phone, Zoom, or email. Each coach uses the web product YouCanBook.Me to schedule appointments. In addition, the Student Success Center has created resources for students to help with academic support and study strategies. Currently there are guides available on the following topics: note taking, time management, reading and remembering, and study skills. These are available on the Center's website located at www.lemoyne.edu/Academics/Academic-Services-Support/Student-Success-Center and accessible by students 24/7.

For questions? Phone: 315-445-4597 or Email: [email protected]

Disability Support

Disability Support Services

Le Moyne College welcomes people with disabilities and, in compliance with Section 504 of the Rehabilitation Act of 1973, as amended, and the Americans with Disabilities Act of 1990, does not discriminate on the basis of disability. Le Moyne subscribes fully to all applicable federal and state legislation, and the office of Disability Support Services (DSS) conducts itself both in keeping with the law and with the college's mission statement. Le Moyne emphasizes the education of the whole person, the importance of service and leadership, and the promotion of a more just society. Academic accommodations for students with disabilities are coordinated by the office of Disability Support Services and are described more fully at https://www.lemoyne.edu/Student-Life/Student-Services/Accessibility-Disability-Support.

Students can reach Disability Services directly at (315) 445-4118 or by email at [email protected].

Library/Research Support

Noreen Reale Falcone Library

Noreen Reale Falcone Library serves the research needs of the Le Moyne community. The library homepage located at https://resources.library.lemoyne.edu/library provides access to research materials in a variety of formats includin electronic books and journals, online databases, sound recordings, videos, and streaming media. Users can seek reference assistance via email, chat, or phon.

Assistance is available, 7 days a week, 24 hours a day from the Virtual Reference Service, staffed by librarians from several participating Jesuit college libraries and from librarians who work for LibraryH3lp. Use the “Ask Us” tab on the library home page or go directly via https://resources.library.lemoyne.edu/askus/by-chat.

Librarians can be reached via https://resources.library.lemoyne.edu/contact where you will find their online appointment booking calendars and email and phone information as well as what programs in the college curriculum each serves.

You may also call (315) 445-4153 for library hours or visit https://resources.library.lemoyne.edu/library/hours.

Technical Support

IT Service Desk

Find self help resources on our echo page or Google Drive knowledge base.

echo.lemoyne.edu/technology-resources

Le Moyne IT Public Knowledge Base

Know how to contact IT Support Services.

To contact the IT Service Desk please submit a request to https://servicedesk.lemoyne.edu

Alternative ways to contact the IT Service Desk (if you cannot submit a request online) include:

Email: If you cannot sign in to submit a request, you can alternatively email [email protected] from your Le Moyne email account or, if you do not have access to your Le Moyne email, a personal email account. When sending a request through email, include a phone number that you can be reached at.

Phone: As a last resort, you can call 315-445-4579 and leave a voicemail. Note that in the event that the college is operating remotely, this will not be checked as frequently as the IT Service Desk website or email. When leaving a voicemail, include a phone number that you can be reached at .

IT Service Desk Walk up Requests

In the event that people cannot visit the IT Service Desk in the Library. The IT Service Desk will be using https://lemoyne.zoom.us in place of walk up requests. To participate you will need a web camera and microphone/phone. If you need to have a support session through Zoom, please schedule one by submitting a request through https://servicedesk.lemoyne.edu

Use Student Resources that are available for support.

The Student Success, Quantitative Reasoning, and Writing Centers provide support to all Le Moyne students. Contact them at [email protected], [email protected], and [email protected].
Refer to the Library’s Ask Us! Reference Services
Use the campus Student Resources page to contact other offices

Tutoring Support

Quantitative Reasoning Center, Writing Center, and Other Subjects

Peer tutoring support is available to Le Moyne College students through the Student Success Center, Quantitative Reasoning Center, Writing Center and Accounting. The Student Success Center employs nearly 50 upper-division undergraduate tutors. Graduate students in the physician assistant program have also been hired to support students of that program. The student employees typically provide one-on-one tutoring support via 30 minute or hour-long appointments, but also hold small group study groups as needed. Students can sign up for a tutoring appointment by going to: https://lemoyne.mywconline.com. Students have the option to connect with their tutor through alternative means, i.e., email, phone, and/or Zoom. Sudents can contact the centers directly to discuss their needs. The Centers’ Directors will work with students to set up video conferencing tutoring sessions. Each Centers’ website and email accounts are as follows:

Math and Statistics:

Contact Emily Lawless (Director of the Quantitative Reasoning Center): [email protected] to set up an appointment or to ask a question electronically.

Website: www.lemoyne.edu/Academics/Colleges-Schools-Centers/Quantitative-Reasoning-Center

Writing:

Contact Matthew Fledderjohann (Director of Writing Center): [email protected] to set up an appointment or to ask a question electronically.

Website: www.lemoyne.edu/Academics/Colleges-Schools-Centers/Writing-Center

Other Subjects:

Contact Mary Schad in the Student Success Center (Interim Director of the Student Success Center) at [email protected] to request a tutor.

Website: www.lemoyne.edu/Academics/Academic-Services-Support/Student-Success-Center

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