Service Catalog

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Enterprise and local services that support the administrative and business functions of the institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.

Service

Examples

Alumni & Advancement

Raiser’s Edge, Reeher, Phone-a-Thon

Athletics

ARMS

Auxiliary Systems

Door Access, Dining, Ticketing

Document Imaging & Management

OnBase

Faculty Information Systems

Colleague

Finance, HR, Procurement

Colleague

Library

Innovative

Medical & Health

Point & Click

Reporting & Analytics

Colleague, Informer, My Information, Data Warehouse, reports.lemoyne.edu

Student Information System

Slate, Colleague, Ferrilli, Maxient, PurpleBriefcase, CourseLeaf

IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.

 

Service

Examples

Collaboration

Google

Conferencing

Zoom, Google Hangouts, AT Conference

E-mail & Calendaring

Gmail, Google Calendar

Emergency Notification

Heights Alert

Telephony

Phone Sets, PBX, Voice Mail, Auto Attendant, Blue Light Phones, Local & Long Distance Services, Communication Circuit, Billing

Television

Service Contract, Coax Wiring, HBO Go

Websites

DNN CMS, lemoyne.edu, echo.lemoyne.edu, web.lemoyne.edu, hosted sites

Services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing backup solutions, desktop virtualization, computer labs, and printing.

 

Service

Examples

Network Access

Account Provisioning, System Access Control, Audit

End-Point Support (Desktops, Mobile Devices, etc)

>1200 HP, Dell, Macintosh, iPhone, iPad

>150 Software Programs

Windows, Mac OS X, iOS

Printing

>150 Printer, Copier, Fax devices

Print servers, management, and billing

Software Distribution

Acquisition, Integration, Testing, and Deployment, and Update

Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities. Includes data centers, network backbone, wireless, central storage and system backup solutions, server virtualization, and systems management and operations.

 

Service

Examples

Data Center

Grewen Hall, Mitchell Hall

Database

Administrative, Academic, Unit Databases (UniData, SQL Server, Oracle, MySQL)

Middleware

Various Custom, MS Integration Services

Monitoring

24x7 Device/Service Monitoring, On-Call

Network

>2500 Network Ports

>150 Switches

>700 Wireless Access Points

Server Infrastructure

34 Physical, 100+ Virtual

Storage

Central Storage, Backup

Services that are consultative in nature – constituent and non-constituent facing. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.

 

Service

Examples

Application Development

Echo - My Information

Consulting Advising

Guidance

Business Continuity & Disaster Recovery

Redundancy, Backup, Recovery, Legal Discovery, Service Contracts

Enterprise Licensing

Microsoft Office, SAS, SPSS, Adobe, Canvas, >100 other

IT Service Management

IT Support Services

Portfolio & Project Management

Annual Enterprise Projects (Canvas, Slate, Raiser’s Edge, Student Financial Aid, Portal, Construction & Facilities Renewal)

Training

Open Lab, Individual, Group, Lynda.com

Services supporting the institution’s research activities, including specialized storage and computation, high-performance computing (HPC), visualization, lab-management systems, and related systems.

Service

Examples

Advanced Applications

Internet2

Lab-Management Systems

 

Research Computing

Internet2

Visualization

Internet2

Infrastructure and services that provide security, data integrity, and compliance for institutional activities. Includes virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, access controls (i.e., passwords, accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.

Service

Examples

Identity and Access Management

Account provisioning, Access Review

Secure Computing

Access control, configuration management, security updates, intrusion prevention systems, logging and monitoring

Security Consulting

Employee Security Training

Security Incident Response & Investigation

Phishing, Malware, Intrusion

Security Policy & Compliance

Security Policy, Data Classification Policy,

Access Audit

Instructional technology, tools, and resources directly supporting teaching and learning. Includes learning management systems, in-class and online course development, learning analytics, course evaluation, lecture capture, webinars, and other academic tools for faculty and students.

Service

Examples

Assessment Systems

Taskstream AMS

Classroom Technology & Support

Classroom Hotline, Daily Check, Renewal Plan, Design, Classroom Committee,

Educational Technology Consulting & Training

Making Magis, Instructional Design & Technology Lab

Learning Management Systems

Instructure Canvas

Lecture Capture

Echo360

Technology Enhanced Spaces

Computing Labs, Virtual Labs, Science Labs, Breakout & Group Study Rooms

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