How to Reach the IT Service Desk During the COVID-19 Event


Beginning Tuesday, March 17th, and continuing until further notice, the IT Service Desk in the library will not be open for walk-up support. This explains how to contact the Service Desk, and provides resources for self-help.


All service requests must be submitted to https://servicedesk.lemoyne.edu. The service desk will give priority to requests involving remote teaching, distance learning, and business-critical activities. 


Many of our professional and student staff will be working and supporting you remotely. We ask for your patience, flexibility, and understanding as we address your questions and issues in a timely and professional manner.


We also encourage you to refer to the self-help guides located at:


If you use one of these resources, please note what you have tried in your service-desk request.


Keep Working, Teaching, and Learning

  • Personal Computers: If you have questions regarding your personal computer or how to get it set up to work, learn, or teach remotely, visit https://echo.lemoyne.edu/ and review the Coronavirus resource pages. If you do not have a personal computer, or if your personal computer does not meet the specifications for remote access, please contact the IT Service Desk at https://servicedesk.lemoyne.edu. Training sessions will be listed on the Coronavirus Resource pages. 
  • Web Cameras & Headsets: If you have questions regarding a web camera or headset, visit https://echo.lemoyne.edu/ and review the appropriate Coronavirus resource page. If you need to request a web camera or headset, please contact the IT Service Desk at https://servicedesk.lemoyne.edu
  • Multi-Factor Authentication (MFA) Required for Mydesktop: Effective March 15 @ 5:00 pm, you will be required to use MFA to access mydesktop.lemoyne.edu. All off-campus users signing in to Mydesktop will be asked to enter a One Time Passcode (OTP). If you don’t have this configured already visit the Keep Working or Studying Resources on https://echo.lemoyne.edu/. Training sessions will be listed on the Coronavirus Resource pages to assist with configuring Mydesktop. 
  • Account Security Information: For your protection, if you have an issue that requires the IT staff to verify your identity, in addition to other information, you will need to provide your active Le Moyne College ID card barcode number, found on the back of your Le Moyne ID.

Hours of Operation, Training, & IT Communications

The IT Service Desk hours of operation* will be:

March 16 - March 20

Monday - Friday

8 AM - 10 PM 

March 21 &  March 22

Saturday & Sunday

10 AM - 8 PM 

March 23 - March 27

Monday - Friday

8 AM - 10 PM 


*Times may be adjusted based on call volume and staff availability. Visit our page on echo, echo.lemoyne.edu/Technology-Resources for an updated schedule. 


Training & Workshops for Students and Employees

All upcoming training sessions will be listed on the Coronavirus Resource pages at https://echo.lemoyne.edu under “Keep Studying”, “Keep Teaching”, or “Keep Working.” You must register before each session to participate.


Zoom Support Sessions 

The IT Service Desk will use https://lemoyne.zoom.us for scheduled support sessions, one-on-one support, and small group support. To participate, you will need a web camera and microphone/phone. To schedule a support session, submit a request to https://servicedesk.lemoyne.edu.


Working with IT Professional Staff

Please submit all requests and issues to the IT Service Desk site at: https://servicedesk.lemoyne.edu. If you need to contact a specific member of the IT department immediately, send a chat request using Google Chat. Visit Get started with Google Chat to learn how.


Other ways to contact the IT Service Desk

If you cannot sign in to submit a request online at https://servicedesk.lemoyne.edu, please try the following options (in this order):

  1. Email: If you cannot sign in to submit a request, you can email servicedesk@lemoyne.edu from your Le Moyne email account or, if you do not have access to your Le Moyne email, a personal email account. When sending an email request, please include the phone number at which we can reach you. 
  2. Phone: As a last resort, you can call 315-445-4579 and leave a voicemail. Unfortunately, voicemail will not be checked as frequently as the IT Service Desk request system or or email. When leaving a voicemail, please include the phone number at which we can reach you. 

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